Please remember that all reservations confirmed within seven days (7) of departure must be ticketed within 72 hrs at least 24 hrs prior to departure to avoid seat cancellations. Please note that all fares and booking classes, both Business and Economy, should be ticketed according to their respective fare rules.

AeroMexico flights are now eligible for e-ticketing in all CRS's and interline e-ticketing is available with many of our SkyTeam partners. Below is a list of AeroMexico's e-ticket partners.

Printed Tickets

AeroMexico charges a $20 USD handling fee for printed tickets and $50 USD for a Prepaid Ticket.

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For the convenience of our passengers, AeroMexico will guarantee the quoted fare for 24 hours from the time a reservation is made. Because fares change rapidly, fare quotes not resulting in a reservation will not be guaranteed. If the customer does not contact AeroMexico to pay for their ticket within 24 hours, and the rules of the fare required purchase within 24 hours, the reservation will automatically be cancelled. Any changes made to the itinerary by the customer may result in a fare change.

AeroMexico will allow passengers to receive either a full refund or to make changes to a reservation, at no cost, within 24 hours of ticketing. Refunds may be requested by calling our call center 1-800-237-6639, visiting any AeroMexico ticketing facility, contacting the issuing travel agency, or sending a request for a refund directly to AeroMexico. Once all appropriate documentation is received in our Customer Refund Services Department, refunds for eligible tickets will be issued within two (2) billing cycles for credit card purchases and one (1) month for cash purchases.

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AeroMexico has launched various initiatives to reduce internal and external distribution costs. These measures are meant to prevent unproductive bookings like churning, duplicates and fictitious bookings which harm our business by blocking AeroMexico's flight inventories.

Based on a strict commercial analysis, please be advised that as of February 4, 2008, AeroMexico will reduce the range of our flight availability by 90 days. This means that your system will only be able to reserve/sell within 248 days instead of 338 days. Immediate purchase classes W, P and V will, however, remain available in your system throughout the 338 system date range.

This measure has been taken to not only reduce the high booking fees paid to GDSs, but to also provide an accurate inventory availability status.

For prospective reservations beyond 249 days, please contact our reservation call center at 1-800-237-6639.

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As is standard in the industry, AeroMexico uses a system to maximize revenue through the sale of seats that are available in its network. The revenue model calculates the demand for each route and segment, and then determines the number of seats offered in the different classes of service. The model requires respect of certain classes of service, but allows flexibility to change to a lower fare. However, these changes can affect the revenue yield of each route.

To support the travel agency sales channel, AeroMexico granted travel agencies the opportunity to make changes to some classes of service (waivers and favors). Unfortunately, agents often reserve a “J” or “Y” class, followed soon after by a request for a lower fare. This practice has distorted our model and negatively affected revenue optimization and yield, primarily in the high-demand routes, which in some seasons will be oversold.

Due to this practice, AeroMexico must suspend any future authorizations for waivers and favors, effective immediately. Given that high yield sales also generate high commissions, this measure will also help support travel agent profitability.

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High peak season dates typically feature higher pricing due to greater demand for travel. Please encourage your customers to book early to ensure availability and the best prices!

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Ticketed Passengers

Travel agencies may reissue tickets involving involuntary re-routings due to schedule changes only if the ticket involved is a -totally unrestricted- ticket, otherwise reissues must be done by AeroMexico.

When AeroMexico no longer operates on the day the passenger was scheduled and operates on alternate days.

1. Offer to book passenger on a day AM does operate. Do not apply penalty or additional collection. Document the PNR to accept tickets as written to travel on the new dates due to the schedule change.
2. If the protection is not satisfactory to the passenger offer a refund without penalties. Document the PNR accordingly.
3. If "A" and "B"are not satisfactory offer to book on another airline with whom we have a ticketing agreement. Book on the most direct service. Advise the passenger to take the ticket to an AM counter for reissue. Document the PNR showing that the passenger has been advised of the SC protection and that the tickets must be reissued at the AM ticket counter.

1. Advise the passenger of the discontinued schedule and offer to refund the ticket without penalties.
2. If "A" is not satisfactory, offer to book the passenger on another airline with whom we have a ticketing agreement. Book the most direct service. Advise the passenger to take the ticket to an AM ticket counter for reissuance. Document the PNR indicating that the passenger has been advised of the SC and protection and that the ticket must be reissued at an AM counter.

***Be sure to check ticketing hours for the AM counter the customer is being referred to at the airports.

If AM has an alternate flight from the gateway then change the AM flight. If AM does not have another flight re-book the other airline flight.

When AeroMexico no longer operates on the day the passenger was scheduled and operates on alternate days

1. Advise the passenger of the schedule change, applicable fare and time limit. Document the PNR indicating the passenger has been advised of the schedule change.
2. If the new schedule is not satisfactory, cancel the PNR.

When AM no longer operates in the market

1. Advise the passenger of the discontinued schedule and document the PNR.
2. Ask if the passenger would like to reschedule to a different destination.

Day of departure cancellations or delays

1. Book the next available AM scheduled flight. If there is no AM service, book another airline.

Passenger holding two separate tickets

1. If a passenger is holding two tickets i.e. a ticket on another airline to our gateway and an AM ticket to Mexico. Example passenger has a ticket on AA ORDDFW and a ticket AM DFWMEX, AM is only responsible for protecting the AM portion.

Connecting passenger from another airline to AeroMexico

1. Offer alternate flights. Advise them of the fare quote...etc.

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Tickets issued by travel agents:

AeroMexico tickets (139) must refunded by the issuing agency through ARC.

Issuing agents are responsible for calculating the refundable amount as AeroMexico does not provide this service. All applicable rules and restrictions for the fare issued must be observed. For tickets that are refundable due to medical reasons, agents should keep a copy of the medical documentation on file in their office. When completing the Interactive Agency Report (IAR), Agents should include a note in the comments/remarks area indicating the refund is due to medical reasons and that documentation is on file.

If a passenger is required to purchase a new ticket on AeroMexico or another carrier, because the original paper ticket or e-ticket validated on AeroMexico (139) is not available upon check-in, the claim will be processed by AeroMexico as a lost ticket.

If the original ticket was issued on a carrier other than AeroMexico (139), agents should contact the validating carrier for specific refund procedures.

Tickets issued by an AeroMexico ticket office:

AeroMexico tickets (139) that are eligible for a refund will be evaluated and processed by the issuing office. Unused paper tickets or electronic ticket numbers and accompanying documentation will be needed for evaluation.

Tickets purchased through AeroMexico's website (www.aeromexico.com):

AeroMexico tickets (139) that are eligible for a refund will be evaluated and processed by our refund department. Passenger name, itinerary and electronic ticket number will be needed for evaluation. Phone contact 800-237-6639.

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AeroMexico offers low-salt, Kosher, diabetic, vegetarian (two types), and low-cholesterol foods, as well as baby and children's food. Please make this request for your client through your GDS.

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In an effort to better serve your clients and to expedite our check-in process, especially for passengers that are not checked through, or who have limited connecting times, we ask that you insert passport information into their record.

The following information outlines the appropriate formats for each CRS. Please note that due to technical issues, passport information cannot currently be included in Worldspan records. Once this is resolved, we will provide updated information. For any further questions related to these entries, please contact your respective CRS help desk.

Note: The passport information may be forwarded to the relevant authorities.

For a multi-passenger passport, you must enter a dash and the letter H (for passport holder) after the passenger name of the primary passport holder.

Worldspan: Currently passport information can not be included.

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Rate Desk

For fast answers to your most common questions, please call us at 1-877-262-0455. Use this number for questions regarding: Corrections e-Ticket agreements with other airlines Interline agreements Itinerary changes Name changes Penalties Refunds Special services

Have other questions? Enter your ARC # so we can direct you to your personalized market manager. ARC Number: (Enter first 7 digits, no letters. Check digit not required)

Non-IATA agents please click here. For group travel questions click here.

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